Privacy Policy

MK & JD Gifts - Privacy Policy

At MK & JD Gifts, we are committed to safeguarding and preserving the privacy of our customers. This Privacy Policy outlines how we collect, use, and protect the personal data you provide to us when you use our website, place orders, and engage with our services. We comply with the Data Protection Act 2018 and the General Data Protection Regulation (GDPR) in our handling of your personal data.

1. Information We Collect

To provide our services and personalize your shopping experience, we collect the following types of personal data:

Personal Identification Information: Name, address, email address, phone number, and payment information (such as credit/debit card details).
Order Information: Details related to the products you purchase, personalization details (e.g., names, messages, designs), and shipping address.
Automated Data: IP address, browser type, browsing behavior, and other information collected via cookies and tracking technologies to improve your experience on our website.
Communications: Any information you provide when contacting our customer support, including emails, chats.

2. How We Use Your Information

We use your personal data for the following purposes:

Order Processing: To process and fulfill your orders, including personalizing gifts, confirming your order, and arranging for shipping.
Customer Support: To respond to your inquiries and provide support.
Marketing and Promotions: To send marketing communications (only where you have provided your explicit consent), special offers, and updates regarding new products or services.
Website Improvements: To monitor website traffic, improve user experience, and conduct data analysis for the optimization of our services.
Compliance and Legal Obligations: To comply with applicable laws and regulations, including for fraud prevention and maintaining the security of our website.

3. How We Share Your Information

We will not sell or rent your personal information to third parties. However, we may share your data in the following instances:

Service Providers: We work with trusted third-party service providers, such as payment processors, shipping companies, and IT support, who assist in delivering our services.
Legal Requirements: We may disclose your information if required by law, or if such action is necessary to comply with legal obligations, enforce our Terms & Conditions, or protect the rights and safety of MK & JD Gifts, our customers, or others.

4. International Data Transfers

As we ship products worldwide, your personal data may be transferred to and processed in countries outside of the UK and European Economic Area (EEA). Where such transfers occur, we ensure that adequate protection is in place, following the standards set by GDPR.

5. Your Rights

Under GDPR, you have the following rights regarding your personal data:

Right to Access: You have the right to request a copy of the personal information we hold about you.
Right to Rectification: You can ask us to correct any inaccurate or incomplete data.
Right to Erasure (Right to be Forgotten): You can request that we delete your personal information, subject to any legal obligations we may have.
Right to Restrict Processing: You can ask us to limit how we use your data in certain circumstances.
Right to Data Portability: You can request the transfer of your data to another organization.
Right to Object: You can object to us processing your data for direct marketing purposes or under certain other circumstances.

If you wish to exercise any of these rights, please contact us at sales@mkjdgifts.com. We may require proof of identity to process your request.

6. Data Retention

We retain your personal data only as long as is necessary for the purposes outlined in this Privacy Policy, including for legal, accounting, or reporting obligations. Personalization details related to orders will be stored for as long as necessary to process your order and provide you with customer support.

We use the information that you have given us to manufacture and dispatch orders at your request. We may share this information with 3rd party manufacturers and Parcel Carriers.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting us at:
(b) We have a contractual obligation. We need this information to process and fulfill your order.
(c) We have a vital interest. We need this information to process and fulfill your order.

7. Data Security

We are committed to ensuring the security of your personal data. We use industry-standard security measures to protect your information from unauthorized access, disclosure, or alteration. These measures include encryption, firewalls, and secure socket layer (SSL) technology for online transactions.

However, please note that no data transmission over the internet can be guaranteed as entirely secure, and we cannot be held responsible for any breach that is beyond our control.

8. Cookies

Our website uses cookies to improve your experience and gather analytics on how users interact with the site. Cookies are small text files stored on your device that allow us to remember your preferences and enhance functionality. You can manage or disable cookies in your browser settings, although this may affect the functionality of the website.

For more information on our use of cookies, please refer to our Cookie Policy.

9. Third-Party Links

Our website may contain links to third-party websites. Please note that we are not responsible for the privacy practices or the content of those websites. We recommend that you review the privacy policies of any external websites you visit through links on our site.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and we encourage you to review this policy periodically. The “Effective Date” at the top will indicate when the policy was last revised.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us:

Email: sales@mkjdgifts.com

By using our website and services, you acknowledge that you have read and understood this Privacy Policy, and you agree to the collection and use of your personal data as described herein.