Privacy Policy

Privacy Policy

Last updated: 11 October 2026

MK&JD Gifts respects your privacy and is committed to handling personal information lawfully, fairly and transparently. This policy explains what information we collect, why we use it, who we may share it with, how long we keep it and the rights available to you under UK data protection law.

1. Who we are

MK&JD Gifts operates the online store at mkjdgifts.com. If you have a question about this policy or how we use your personal information, contact us at sales@mkjdgifts.com.

2. Information we may collect

  • Identity and contact information, such as your name, email address, telephone number, billing address and delivery address.
  • Order information, including products purchased, personalisation details, recipient details and delivery instructions.
  • Payment and transaction information. Payments are processed through Shopify and/or the payment providers shown at checkout. We do not need to receive your full card number in order to fulfil your order.
  • Customer-service communications, including messages, emails and information you provide when asking us to resolve an order issue.
  • Technical and usage information, such as device, browser, IP address, cookie identifiers and information about how the website is used.
  • Marketing preferences, including whether you have asked to receive or stop receiving marketing communications.

3. Why we use your information and our lawful bases

We use personal information only where we have a valid lawful basis. Depending on the purpose, this may include:

  • Contract: to take and fulfil orders, personalise products, process payments, arrange delivery, provide order updates and deal with returns or customer-service requests.
  • Legal obligation: to keep records and comply with tax, accounting, consumer-protection, fraud-prevention and other legal requirements.
  • Legitimate interests: where necessary for purposes such as operating and securing our website, preventing fraud, improving our products and services, understanding business performance and handling customer enquiries, provided those interests are not overridden by your rights and interests.
  • Consent: where consent is required, for example for certain marketing communications or non-essential cookies and similar technologies.

4. Personalisation information

If you order a personalised product, we use the names, dates, photographs, messages or other personalisation details you provide in order to manufacture and fulfil that order. Please only provide personal information that you are entitled to share with us.

5. Who we may share information with

We may share the minimum information reasonably necessary with trusted service providers involved in running the store and fulfilling orders, including Shopify, payment providers, product manufacturers or fulfilment partners, delivery carriers, IT and security providers, analytics providers and professional advisers.

We may also disclose information where required by law, to protect legal rights, or to prevent or investigate fraud or misuse of the website.

We do not sell your personal information to advertisers.

6. International transfers

Some of our service providers may process or make personal information accessible outside the United Kingdom. Where UK data protection rules require safeguards for an international transfer, we expect the relevant provider or transfer arrangement to use an appropriate legal mechanism, such as UK adequacy regulations or approved contractual safeguards.

7. How long we keep information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including order fulfilment, customer support, accounting, tax, fraud prevention and legal obligations. Different types of information may therefore be retained for different periods.

Personalisation files and photographs should not be kept longer than reasonably necessary for fulfilment, support and any applicable legal or operational requirement.

8. Your rights

Depending on the circumstances, UK data protection law gives you rights including access, correction, erasure, restriction, objection and data portability. You may also have rights relating to consent and certain forms of automated decision-making.

To exercise a right, contact sales@mkjdgifts.com. We may need information to confirm your identity before acting on a request.

9. Complaints

If you are unhappy with how we have used your personal information, please contact us first at sales@mkjdgifts.com so that we can review and respond to your complaint.

You also have the right to complain to the UK Information Commissioner's Office (ICO). Information about how to raise a concern is available on the ICO website.

10. Cookies and similar technologies

We use cookies and similar technologies to operate the website, remember settings, understand website use and, where applicable, support marketing. Where consent is required for a cookie or similar technology, it should not be used until the required consent has been obtained. Some strictly necessary or legally exempt technologies may be used without consent.

You can review or change available cookie choices through the website's cookie/privacy controls where provided.

11. Security

We use reasonable technical and organisational measures appropriate to the nature of the information we handle. No internet transmission or storage system can be guaranteed to be completely secure.

12. Changes to this policy

We may update this policy when our services, suppliers or legal obligations change. The latest version will be published on this page with an updated date.